But no matter how much I push, her team keeps missing deadlines.” Reflecting is an active listening technique that indicates that you and your counterpart are on the same page.įor example, your coachee might tell you, “ Emma is so loyal and supportive of her people - they’d walk through fire for her. Mirror your coachee’s information and emotions by periodically paraphrasing key points.
When you’re the listener, don’t assume that you understand your coachee correctly - or that they know you’ve heard them. Even when good listeners have strong views, they suspend judgment, hold any criticisms, and avoid interruptions like arguing or selling their point right away. As a listener and a leader, be open to new ideas, new perspectives, and new possibilities when practicing active listening. Be focused on the moment, make eye contact, and operate from a place of respect as the listener.Īctive listening requires an open mind. Pay attention to your body language as well as your frame of mind when engaging in active listening. Don’t cut coachees off, finish their sentences, or start formulating your answer before they’ve finished. One goal of active listening and being an effective listener is to set a comfortable tone that gives your coachee an opportunity to think and speak. When you’re putting active listening skills to practice, you should be using these 6 techniques: 6 Steps for More Effective Active Listening The Active Listening SkillsetĮnhancing your active listening skill set involves more than just hearing someone speak.
#ACTIVELY OPEN LINKEDIN 2018 PROFESSIONAL#
Once you begin to put the active listening skillset into practice, you’ll notice the positive impact it has in a number of areas, including in personal and professional relationships, at work, and in various social situations.
#ACTIVELY OPEN LINKEDIN 2018 HOW TO#
If you want to try growing your active listening skillset and you’re ready to take the active listening challenge, read on! The Benefits of Active Listeningīefore we dive into specific active listening techniques and how to improve your active listening skills, it’s important to take a step back and understand why they matter. At the organizational level, this is how to build a workplace culture of truth and courage.
Unlike critical listening, an active listener is not trying to evaluate the message and offer their own opinion, but rather, to simply make the speaker feel heard and validated.Īt CCL, we help leaders go beyond basic active listening skills so that they’re better equipped to truly listen to understand others - including the facts, feelings, and values that may be hidden behind the words actually being shared. The trick is to be an attentive listener and have your toolkit of active listening techniques at the ready for whenever such moments occur. Yet while time for formal coaching sessions may be limited, you can fit in coaching moments and coaching conversations. Daily pressures and demands often overtake our work, leaving limited time and energy to focus on slowing down to really listen to, and coach, direct reports. Avoid potential interruptions, like fidgeting and pacing.Īctive listening and reflecting, responding, and giving feedback aren’t always easy. Signal that you’re following along with visual cues such as nodding and eye contact. Tips for managers: Use active listening techniques like paying close attention to the speaker’s behavior and body language in order to gain a better understanding of their message. This keeps both listener and speaker actively engaged in the conversation. Active listening requires you to listen attentively to a speaker, understand what they’re saying, respond and reflect on what’s being said, and retain the information for later.
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